We would love to hear from you
Whether your enquiry is related to products, services, or accounts, we will have someone who can answer your question.
You can get in touch through the contact details below or the general enquiry form. We endeavour to get back to all enquiries within 24 hours.
We are contactable by phone and email between 8am and 5pm weekdays.
info@beeswax.co.nzEnquiry form
Shipping Information
New Zealand Beeswax Shipping policy
All products in stock will be processed and dispatched within 24-48 working hours of us receiving your order. Orders are processed during our office hours of 8-5pm, Monday to Friday. If you place an order over a weekend this will be processed as soon as possible on our next business day. Delivery times may vary but would generally between 2-3 days for residential and an extra 2-3 days on top of normal delivery time-frames for rural delivery . Goods are delivered on business days only. We cannot deliver on weekends or public holidays.
Other than for customers with accounts and approved credit limits, goods will not be delivered to a customer until payment for the order has been received in full.
If for any reason we are unable to meet the above dispatch turnaround we will contact you as soon as possible to let you know. From time to time items on your order may be out of stock, in which case you will be notified either by email or phone, so please ensure your contact details are correct.
Delivery instructions, such as “leave at the back door”, should be provided in the “Additional Delivery Instructions” in the Shipping and Billing section when completing your order.
We suggest using a non-rural address if possible to reduce your courier costs and speed up delivery times.
- Tracking information will be provided
- Orders cannot be delivered to New Zealand PO BOX addresses
- Delivery may be delayed during peak season and holiday periods
Unless notified all consignments will default to Authority to Leave in a safe place on your premises. If you do not want your items left please advise in “Additional Delivery Instructions” in the Shipping and Billing section of the online order form.
If you do not want to give Authority to Leave, then you will have to be in attendance at your delivery address to sign for and receive the goods during normal business hours, otherwise, additional freight charges may apply for attempted redeliveries
Authority to Leave Terms & Conditions – the customer authorises the Courier driver to leave their order without a signature and indemnifies NZ Beeswax Ltd, and its Courier service provider, against any claim for loss and/or damage relating to any items delivered.
Our flat fee courier charge applies to orders not exceeding .11m3 (large carton) or 20kg’s we will contact you regarding additional courier charges or freighting quote should this apply to you order.
International Orders: We do not currently accept orders via our website. Please contact us on info@beeswax.co.nz and we will assist you with your enquiry.
Frequently asked questions
What is beeswax?
Beeswax is the building material of the honey bee. It is produced from four pairs of glands situated under the abdomen of the worker bee. Beeswax is produced by the bees when they are gathering nectar and is used to build the honey comb in which the nectar is stored.
Why is most beeswax yellow?
Pure beeswax is white in colour but most people will be familiar with yellow to orange coloured beeswax. The colour is due to natural staining from pollen and propolis gathered when the bees are producing the beeswax. The beeswax colour will vary depending on the type of nectar source that the bees are gathering.
How is beeswax produced?
Beeswax is produced as a by-product of producing bulk honey from managed beehives in apiaries. The beekeepers harvest the full combs of honey from the beehives and take them back to their processing facility (commonly called the honey house). Here the beeswax cappings that the bees have sealed the full cells of honey with, are removed using an uncapping machine. This exposes the honey ready for extraction from the comb by use of a centrifugal extractor. The resulting raw cappings are separated from the honey and are then melted and cast into blocks, usually by the beekeeper. For every 1000 kgs of bulk honey produced, there is approx 18 kgs of crude cappings beeswax produced as a by-product.
What's the composition of beeswax?
Beeswax is a complex substance consisting of monoesters, hydrocarbons, diesters, free acids, hydroxy polyesters, hydroxy honoesters, triesters, acid polyesters, acid esters, free alcohols and other unidentified components.
Does beeswax have a use by date?
Pure beeswax whether in blocks or comb foundations, has an almost indefinite shelf life if stored in cool dry conditions. Samples which are thousands of years old have been tested and found to have almost identical properties to freshly produced beeswax. It is not attacked by insects or wax moths – wax moths only attack beeswax containing impurities.
What is beeswax bloom?
Beeswax bloom is a powdery appearance which naturally forms on the surface most beeswax after a period of time. The time it takes to appear depends on the storage conditions. If stored above 15ºC, bloom will take some months to appear if at all. Bloom can be removed by warming the beeswax. Bloom has no detrimental effect on the beeswax. Comb foundations which have bloom on their surface are readily accepted by the bees with no effects.
Keep your hive up-to-date
Join our newsletter to keep up to date with all our latest news and information.